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Terms & Conditions

Continental U.S. Shipping Rates:
We ship UPS Ground. US Shipments to APO's may require additional postage. Please inquire for rates. All instruments are sent signature required - no exceptions. (This is an insurance requirement.) Domestic shipments require a street address for delivery. Please email us if you are placing an international order for accessories and we will give you a shipping quote.

PLEASE NOTE:  MAKE ARRANGEMENTS FOR  SOMEONE TO RECEIVE YOUR GUITAR (YOUR OFFICE, A UPS STORE) OR CONTACT US TO REQUEST RE-DELIVERY TO AVOID HAVING THE DRIVER LEAVE YOUR GUITAR UNATTENDED. 
 

International Shipping Rates:
 Shipping to overseas addresses varies based on destination. We use DHL exclusivley. If additional shipping charges apply, you will be contacted for verification and approval before your order is shipped.

USPS PRIORITY FLAT RATE MAILERS: CONUS $6.95

OVERSEAS AND CANADA (FLAT-RATE MAILERS ONLY) $29

Duties and Taxes:
International orders are subject to duties and taxes. The recipient is responsible for payment of applicable duties, taxes and other fees. Please contact your customs office for information on duties, taxes and restricted items.

Shipping Timeline:
Orders usually ship the same day in stock guitars are ordered. If you have questions about specific shipping times please contact us.

Call In Orders:
You can also choose to checkout on our site or call in your credit card information.

Outside the US call 001-239-530-7425. You may mail payments as well.

Trades and Consignments:
Quoted trade values are estimates only and will be finalized upon receipt of your instrument and our evaluation of its condition. 
Consignment fees start at 20%.   
PLEASE NOTE:YOU ARE RESPONSIBLE FOR SHIPPING DAMAGE ON GUITARS YOU SHIP TO US.

Custom Shop and Special Order Guitars:
A 50% non-refundable deposit is required on all "personalized" custom shop and special order guitars.
Please note: Custom shop and special order guitars are not cancelable or returnable. (This does NOT include the many custom shop guitars we have built for My Favorite Guitars - which are eligible for our normal return policy).


Return Policy:
We offer a 72-hour approval period on new instruments.  If an instrument is to be returned you must contact us within 72 hours after the instrument was delivered. You will be responsible for the fully-insured shipping cost both ways. ALL RETURNS NEED TO SHIP BACK VIA UPS PLEASE! In the event of a return, you will be charged for the outbound shipping even if it was included with your purchase.  If an instrument is not returned in the same condition as received, additional clean-up fees may be assessed. 

We do not charge "restocking" fees.

Instruments that have been physically altered (strap buttons, pickups, etc.) are not returnable.